Contact the GOLDORO Desk
Sizing checks before checkout, build-step clarifications during assembly, slat-replacement questions after the first year — write to the desk and an answer comes back within one business day.
Where to write
Support email: [email protected]
Response window: One business day, Monday through Friday, 9 AM to 6 PM Eastern.
Warranty claims: [email protected] with order number and a single photo of the affected slat, rail, or upholstery panel.
What buyers ask most
Pre-purchase: mattress-stack clearance on the adjustable headboard, Queen vs Full deck dimensions, color rendering on the Beige linen frame under warm bulbs.
Build phase: hex-key torque on the steel rails, slat alignment if a single board sits proud, hydraulic strut feel on the storage frame.
Post-build: covering replacement panels, hydraulic strut behavior after 12 months, vacuum-grade for the velvet face.
Replacement parts
Slats, hex-key wrenches, and corner brackets ship free within the two-year warranty window. Velvet and linen panel replacements ship at cost plus return freight.